Refund policy

Return Policy:

1. *Eligibility:*
- To be eligible for a return, items must be unused and in the same condition as received. It must also be in the original packaging.

2. *Time Frame:*
- Customers have 30 days from the date of delivery to initiate a return.

3. *Return Process:*
- To initiate a return, please contact our customer support at [sales@custombagsupplies.com] with your order number and reason for return.

4. *Return Authorization:*
- Our customer support team will provide you with a return authorization and instructions on where to send the item.

5. *Return Shipping:*
- Customers are responsible for return shipping costs, unless the return is due to our error or a defective product.

6. *Refund Processing Time:*
- Refunds will be processed within [5-7] business days upon receiving the returned item.

7. *Refund Method:*
- Refunds will be issued to the original payment method used for the purchase.

8. *Non-Returnable Items:*
- Certain items, such as Used, Worn, Not in original packing, without tags are not eligible for return.

9. *Damaged or Defective Items:*
- If you receive a damaged or defective item, please contact us immediately with photos, and we will arrange a replacement or refund.

10. *Restocking Fee:*
- no restocking fee.

11. *Incomplete or Incorrect Orders:*
- If you receive an incomplete or incorrect order, please contact us within [5-10] days of delivery, and we will rectify the issue.

12. *Return Exceptions:*
- We reserve the right to refuse returns on items that do not meet our return policy criteria.

13. *Contact Information:*
- For any return-related inquiries, please contact [sales@custombagsupplies.com].

This return policy is subject to change, so please review it regularly for any updates. Thank you for choosing us!